Terms & Conditions and Privacy Policy

Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.gobag.co website (the “Service”) operated by GOBAG (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, errors, and inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes, and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of GOBAGand its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of GOBAG.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by GOBAG.

GOBAG has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that GOBAG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Limitation Of Liability

In no event shall GOBAG, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

GOBAG its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

 

Privacy Policy

Updated: 28th May 2018

If at any time you are concerned or have questions about how we might be handling your data, please reach out to our Data Protection Officer at ahoy@gobag.co

GoBag (“We", “Us” and “Our”) remain fully committed to the protection of your privacy at all times. The information contained in this policy has been published to inform you of the way in which any Personal Data (as defined below) you provide us with or we collect from you will be used. Please read this information carefully so that you understand how we treat such Personal Data. We will collect, store, use and disclose Personal Data in accordance with all applicable laws relating to the protection of Personal Data.

 

The information we collect and how we use it

In order to fulfill your order and any future customer service requests, we need to know certain personal data collected at the time of order. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’; Products purchased from us in the past, including their cost; Telephone number, if offered to us (this will only be used for matters relating to your order); Email address; Where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems after use.  We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data. It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below:

  • Direct Marketing
  • Understanding our customers’ wishes and shopping preferences
  • Improving our service and our products

How we use your information for Direct Marketing & how to manage your marketing preferences

When you choose not to opt out of 1st party marketing, we may collect your email address, name and order details so that we can tailor our communications with you and send you relevant offers and news via email. If at any time you wish to opt out of receiving our emails, email us at ahoy@gobag.co.

We also advertise on digital platforms, such as Facebook, Google and Instagram. We use these platforms to reach you and people like you with relevant, targeted offers and updates from GoBag. To turn off targeted ads on any of these platforms, please see the individual privacy settings for each.

How we use your information to understand our customers’ wishes and shopping preferences

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please email us at ahoy@gobag.co

Data Processors

We work with the following data processors in order to carry out our direct marketing activities. All data is only accessible to select, authorised individuals. 

ConvertKit: We also append this data to the profile we keep for you in our email tool, ConvertKit. This enables us to tailor our communications with you. We delete your ConvertKit profile 24 months after the last time you opened an email from us, or the last time you visited our website (www.gobag.co), whichever is later. Your ConvertKit profile does not include your shipping or billing address.

Tigers: To process each of your orders, we send your order data to our fulfillment partner, Tigers. In order to process returns and other customer service requests, Tigers holds your order data securely and deletes it 24 months after the order has been fulfilled.

Shopify Inc: They host our store. To manage your order and any future customer service requests, we collect and store the details you provide at the point of booking. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your order data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. 

Facebook: If you do not wish to see targeted ads on Facebook, you can update your preferences on Facebook by clicking on the Ads section within Settings on Facebook. Facebook matches email addresses, marketing preferences and purchase history for the purpose of audience selection for our advertising campaigns on Facebook and Instagram.

Google AdWords: They match your email address, marketing preferences and purchase history for the purpose of audience selection for our advertising campaigns on Google Search and Display Networks. For information on how Google ensures GDPR and other data protection law compliance, see here: https://privacy.google.com/businesses/compliance

Twitter: They match your email address, marketing preferences and purchase history for the purpose of audience selection for our advertising campaigns on Twitter.

How long we keep your data

To serve our customers in the best possible manner and to continue to inform you about new products and services, we retain customer data for seven years after the last purchase date, or until you exercise your right to deletion as described below in the YOUR RIGHTS section.

Your Rights

You retain at all times the right to access or amend or delete any Personal Data we hold

about you or to exercise your right of data portability or to object to, or restrict, the

purposes for which your Personal Data is processed on certain grounds.

You may exercise this right by making a request in accordance with Data Protection Laws, by emailing ahoy@gobag.co. You may also lodge a complaint with the UK data protection regulator, the Information Commissioner, should you be dissatisfied with the way we handle your Personal Data.

You have the right to ask us what personal data we hold about you.

If at any time you wish to exercise this right, you can email us at ahoy@gobag.co. To protect your privacy and security we may need to verify your identity before sharing this information.

You have the right to ask us to update or amend any out-of-date or incorrect data.

If at any time you wish to amend your data, you can email us at ahoy@gobag.co. To protect your privacy and security we may need to verify your identity before making amendments.

You have the right to ask us to delete the data we hold about you.

If at any time you wish to exercise this right you can email us at ahoy@gobag.co. To protect your privacy and security we may need to verify your identity before deleting your data.

Disclosures

We will seek to act in the best interests of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. 

Disclosure of your information

We never disclose your information except in accordance with this Policy and with all applicable laws relating to the protection of Personal Data, including the EU Data Protection Directive 95/46/EC, the EU General Data Protection Regulation 2016/679, the EU ePrivacy Directive 2002/58/EC as amended by Directive 2009/136/EC, as amended or superseded from time to time, and any national implementing legislation (“Data Protection Laws”).

Credit Card Security

We take the security of our customers’ data very seriously and this includes credit card information. On our website at checkout, you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. To learn more, you may also want to read Shopify’s Terms of Service or Privacy Statement. 

Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt out of cookies or not.

_session_id

Unique token per website visit

Persistent for 30 minutes from your last visit to our website, this allows Shopify to store information about your website visit for marketing analytics (how you found the website, on which page you arrived, etc).

_shopify_visit

No data held

Persistent for 30 minutes from your last visit to our website, this is used by our website provider’s internal stats tracker to record the number of visits. 

_shopify_uniq

No data held

Expiring at midnight the following day (relative to the visitor), this is used by our website provider’s internal stats tracker to record the number of visits per unique visitor.

cart

Unique token

Persistent for 2 weeks from when you add an item to your online cart, this stores information about the contents of your cart.

_secure_session_id

Unique token per website visit

Persistent for 30 minutes from your last visit to our website, this allows Shopify to store information about your website visit for marketing analytics (how you found the website, on which page you arrived, etc). 

sticky-cta-exists

We use this cookie to prevent from showing our “Join our mailing list” popup window once you’ve decided to not see more than once.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes to Our Privacy Policy

If at any time we make a change to this policy, we will update this page to reflect such change. We may email you to notify you of changes but recommend you check this page periodically to ensure you remain happy with the latest version.

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